Operational Excellence Manager (M/F)

WWF Belgium wishes to develop an operational excellence program aimed at increasing its impact and efficiency in the use of its resources. You are primarily focused on results and impact? You are obsessed by quality improvement? Assessing systems, challenging the status-quo and advising on best practices are your drivers? Then this role could be for you!


WWF Belgium is looking for an Operational Excellence Manager to improve the quality of our existing processes, to monitor and evaluate results and to assess the impact of our actions.


Make a difference to today’s world. Join WWF.


Reporting to the CEO, the Operational Excellence Manager will be responsible for the development of an operational excellence program and its implementation. The program will include the development of a quality management system with the aim to continuously improve quality within the organisation. The position will work in close collaboration with the CEO to design the program and with the employees and managers to implement it. This role will serve as a catalyst for developing and encouraging a culture that is driven by impact, results, efficiency, transparency and accountability.

Your role

  • Working in close collaboration with the CEO to develop a “best in class” operations environment for the organization.
  • Being the ambassador for operational excellence, act as a champion and facilitator for improving operational efficiencies
  • Creating and communicating strategies aimed at changing behaviours while understanding inherent cultures, motivation and actions across departments.
  • Mapping and documenting practices and processes across the organisation
  • Developing a verification system to ensure compliance, accountability and transparency.
  • Setting-up a system of result monitoring and evaluation for the CEO (KPI Scorecard, etc.)

Your Profile

  • Impact and result-oriented
  • Passionate by quality improvement
  • Outstanding analytical and problem-solving skills
  • Excellent communication skills with ability to influence at senior-leader levels
  • Initiate action, overcome obstacles, make progress and drive a project from start to finish to achieve best result
  • Always performing at high standards
  • Uncompromising integrity, moral values and ethics

Your Experience and Qualifications

  • 5 years of similar experience: developing, initiating and supporting Operational Excellence initiatives in organizations
  • Record of delivering performance optimization and implementing changes across multiple functional areas
  • Preference towards Project Management Professional (PMP), Lean, Six Sigma certifications
  • French or Dutch native with fluency in English and in the second national language
  • Excellent computer skills (MS products, Minitab)


We offer

  • A full-time contract.
  • An attractive salary package in accordance with the NGO sector, including benefits: meal vouchers, group insurance, health insurance, 100% reimbursement of the costs of public transport.
  • A pleasant working environment in the heart of Brussels, easily accessible by public transport.
  • The chance to learn from experts and (further) develop a career inside the environment sector.
  • The opportunity to contribute to WWF’s mission in the world and to share our values.


Why working with us?

In WWF, we believe in a future where people and nature thrive; we’re committed to safeguarding the natural world. WWF has teams of experts working in over 100 countries to protect the natural resources that sustain and inspire us: our forests, rivers, oceans, climate, food and wildlife. WWF harnesses the collective power of supporters around the world, communities, companies and governments to create real solutions for people and the planet.

WWF employs knowledgeable, talented people who are passionate about engaging and inspiring others. People who share our optimism that it’s possible to change the world. People who are determined to make a difference.



Use this link to send us your resume and application letter before 08/02/2020.

WWF is an equal opportunity employer and committed to having a diverse workforce.